At the dialogue with the theme “Vietnam – Full Experience”, problems with human sources, renewal of tourism merchandise in addition to making certain security for guests… have been mentioned. commentary, evaluation.
The convention to launch the reopening of tourism actions ‘Vietnam – Full Experience’ has simply taken place in Ha Long, Quang Ninh, which has attracted the eye of many individuals.
Notably, the dialogue with the theme “Vietnam – Full Experience” underneath the coordination of Ms. Tran Nguyen – Head of Sales, Sun Group and MC Le Anh with the participation of individuals within the business. The tourism business and financial consultants have clarified many issues that the tourism business wants to beat.
General concern about human sources when opening tourism
At the dialogue, Mr. Nguyen Xuan Binh, Deputy Director of Da Nang Department of Tourism stated: “In order to make better preparations for reopening tourism, Da Nang adheres to plan 829 of the Ministry of Culture, Sports and Tourism regarding the public sector. epidemic prevention, product promotion, tourism product promotion.
Accordingly, Da Nang offers four main pillars: Ensuring security and safety, especially safety and prevention of epidemics; prepare the main facilities for tourism development; renewing products and making new products, thereby bringing many tourist programs with unexpected elements for visitors.
Regarding the preparation of human resources, Da Nang pays attention to attracting the workforce to return to work after the break or stoppage due to the disruption of the tourism market, and at the same time improve the quality of services and skills. of workers.
Regarding digital transformation, Da Nang signed with many media agencies, promoting media to widely promote tourism to domestic and international tourists.
At the discussion session, Mr. Binh also proposed that the Ministry of Foreign Affairs soon accelerate the issuance of vaccine passports, as well as have reasonable opening-door policies.
And Ms. Bui Thi Ngoc Hieu – Deputy Director of the City Department of Tourism. According to Ho Chi Minh City, each locality has different natural resources, tourism strengths, different methods of exploiting tourism resources, as well as different policies in each locality.
City. Ho Chi Minh City determines to develop a sustainable tourism ecosystem, not only the ecosystem of a locality but also a regional link, linking with more than 40 provinces and cities. Previously, however, this linkage was limited to the departmental level.
From 2019 – 2020, TP. Ho Chi Minh City has expanded and raised the link to the provincial level, the People’s Committee, with 13 provinces in the Mekong Delta, the Northwest provinces, with the central key regions, expanded with 5 Southeast provinces. , 5 provinces of the Central Highlands… Accordingly, the motto of tourism development of the city. Ho Chi Minh City is the neutralization of the tourism ecosystem.
According to a representative of the City Department of Tourism. Ho Chi Minh City, determined to 2030, forecast 2045, Ho Chi Minh City. Ho Chi Minh City will link surrounding provinces and cities to share tourism resources, develop into a common tourism ecosystem, to widen roads and open up more products to welcome visitors.
From the association, the Department of Tourism of Ho Chi Minh City. Ho Chi Minh City identified four main contents: promoting, promoting and exchanging tourism ecosystems with localities, jointly renewing tourism programs; exchange information on the state management of tourism; offering regional products for sale, from which to “alternative”, listen to suggestions from experts, businesses and tourism to come up with unique tourism products; and finally focus on promoting human resource training.
Even in the fourth outbreak, this locality still ensures to train human resources for the City and 13 provinces of the Mekong Delta via online form. This is the consensus and appreciation of the experts.
City. Ho Chi Minh City wishes to expand links with regions across the country, to be a bridge to bring tourists to the provinces, and at the same time to welcome visitors from the province to the city. Ho Chi Minh City, from there, develop the ecosystem and develop tourism more strongly.
Untapped potential and new products
Also at the discussion session, Ms. Tran Nguyen, Head of Sales Department, Sun Group shared: “In the previous two years, the pandemic has severely damage the tourism business basically and Sun Group specifically, however we have now by no means had an issue. Sun Group needs to contribute to altering the face of the area the place it units foot in and altering the ecosystem right here.The group’s aim is to contribute to creating Quang Ninh a vacation spot for 4 seasons “.
According to a representative of Sun Group, Quang Ninh still has many untapped potentials, especially tourism potential in the sea or in the mountains. In addition, seasonality and infrastructure factors are also factors that prevent Quang Ninh from exploiting these potentials. However, tourism ecosystems will solve those weaknesses. The development of eco-tourism will promote the advantages and overcome the disadvantages of the season, so that Quang Ninh can attract tourists in four seasons.
In addition, Sun Group wants to invest in ecosystems in many localities, not just in Quang Ninh. “When investing within the ecosystem, there are a selection of points that the company will deal with resembling, along with refreshing merchandise, we additionally deal with enhancing service high quality and enhancing buyer expertise, placing individuals’s hearts on the road. doing companies into doing companies,” Nguyen said.
According to Ms. Pham Thi Nguyet, Acting Head of Marketing and Sales Department of Vietnam Airlines, aviation is the bridge connecting Vietnam’s tourism with the world. To develop sustainable tourism, airlines need to connect many flights and expand their flight network, wide enough and long enough for many years.
“We admire that airways are actively increasing routes on this new regular. Vietnam Airlines boldly invests and restores its home flight community, aiming to revive all routes by winter 2022. worldwide and open extra routes connecting vacationer locations collectively. Our boldest resolution is to open a flight path to India due to the development of religious tourism that has been prevalent in current occasions,” she said. Nguyet said.
Safety also needs to be a top priority. A representative of the national airline shared that Vietnam Airlines invested to be recognized as a safe airline. Therefore, airlines need to constantly change, upgrade service quality, and constantly digitize towards the goal of “zero-touch”.
In addition, it is necessary to actively and actively participate in alliances and associations to make the customer’s aviation experience more complete.
In terms of aviation – tourism cooperation, the biggest partners of Vietnam Airlines are the Government, the Ministry of Culture, Sports and Tourism, and the Ministry of Foreign Affairs. “With a big community of workplaces, we would like extra vacationers to come back to Vietnam.
Vietnam Airlines has strategic cooperation with Ho Chi Minh City, Da Nang, Quang Ninh… and companies like Sun Group. We stay up for cooperating with provinces to advertise and talk tourism occasions that may entice worldwide vacationers to Vietnam,” said Ms. Nguyet.
On the other hand, although tourism is returning, localities are ready, tourist areas are ready, but according to Ms. Nguyen Thi Le Huong – Deputy General Director of Vietravel, the preparation and return to the market The tourism market still faces many problems, the level of readiness is not complete, there is no strong overall.
Accordingly, Vietravel’s representative has a number of proposals for tourism to return to its former glory.
First, it’s the media message. “We want a complete communication message, connecting areas and provinces to ship a message to the world that Vietnam is welcoming vacationers,” Huong said.
Besides, the communication plan needs to be seen, heard and heard so that people can see more clearly the competitiveness and attractiveness of Vietnam’s tourism in the region.
Ms. Huong also said that it is necessary to have a clearer policy on disease handling. For example, when a tourist coming to Vietnam unfortunately has Covid-19 how to handle it?
International routes have been opened, but according to Ms. Huong, the flight frequency is not enough. Therefore, the Government needs to consider normalizing the epidemic. Passengers on flights do not need to be tested for Covid-19, thus creating a balance between domestic and international passengers, and flights will be increased in frequency.
Finally, Ms. Huong said, real human resources are not ready yet. Therefore, localities need to connect more human resources to create competitive strength so that tourism can take off.
Advantages and disadvantages of opening tourism
Following the discussion, Ms. Nguyen Minh Hang – Assistant Minister, Director of General Economic Department, Ministry of Foreign Affairs shared with the Conference how the Ministry has been supporting the promotion and communication of Vietnam’s tourism to the world. foreign countries and support Vietnam tourism connection in the context of the new normal.
According to Ms. Minh Hang, Vietnam’s implementation of opening up tourism has a number of advantages, including: the epidemic trend has changed, Covid-19 can be considered an endemic disease, the acuteness of the disease can soon be resolved. removed in the third and fourth quarters of this year.
The tourism opening policy has been applied by more than 50 countries; Along with that, the travel demand of people in the world tends to increase (60% of Americans plan to travel in 2022). Not to mention, the domestic economic recovery momentum has been strongly promoted this year as well as the implementation plans for the opening of tourism have been quite open.
Besides the advantages, Vietnam will also face some challenges when opening up to tourism. Firstly, it is still necessary to monitor the progress of the disease. Second, travel policies in some countries are quite limited, affecting people’s international travel plans.
“The Department of State will proceed…