Service employees in Korea (at espresso retailers, comfort shops…) all need to greet and reply prospects in a wierd excessive voice. Why is that?
Male or feminine, service employees in Korea have a high-pitched voice
Follow you A Sing Goes To Korea (Vietnamese worldwide scholar in Korea, proprietor of the Youtube channel of the identical identify), many of the service employees at cafes, eating places and comfort shops… in Korea all have a fairly high-pitched voice after they converse. discuss to prospects.
Whether these staff are male or feminine, all of them reply to prospects with this clear and considerably unusual voice. A Sing didn’t take note of the above, however as a result of he had met many occasions and witnessed his pal (working at Starbucks) additionally use this expression, he was much more curious and thought that this was the “implicit law”. in Korea.
In the clip, A Sing stated that there was a male worker who had simply talked to him in a crisp voice, however then when he talked to his colleague, he returned to his regular tone, not “forced”. make it increased, but in addition decrease it.
Why do service employees in Korea need to follow to talk in such a “glaring” excessive voice?
At this time, A Sing’s pal defined that: This is definitely an implicit regulation within the service trade in Korea, extra clearly in huge chain shops, well-known eating places/cafés. This pal shared, service employees are taught to use the Sol tone to speak to the shopper (there are 3 extra tones to the best of the 8 notes).
According to managers in Korea, staff utilizing low tones to reply company simply create a sense of “dominance, superiority”, making prospects uncomfortable. Therefore, whether or not male or feminine waiters need to follow to talk the tone from Sol upwards, making the voice crisp, mild, cheerful and creating a sense of weak spot.
A Sing’s pal additionally added that it’s doable that Vietnamese college students don’t must follow to talk within the Sol tonal vary a lot as a result of Vietnamese has inherent accents, and the Vietnamese voice can also be melodious and “linen” since then. lenght” available. A Sing also agrees that most Korean male friends have a rather low voice.
Thanks to A Sing’s sharing, it can be seen how Koreans focus on service quality and customer experience in a meticulous and sophisticated way. With this “caring”, caring for purchasers like this, the scene usually seen in films when a sequence of clothes and shoe retailer staff run after prospects is 100% true, not unusual.